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Review 11/8/2010
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This company only has one person that responds to issues, so in my experience. That person is a lower lever support manager that is unwilling or unable to solve any problems. Emails to upper management go unanswered, as do final complaints through BBB why this company has an F. Before purchasing products from this company think about what happens if you have a problem. Before filing a BBB complaint, you are probably best to file a complaint with the California Attorney General's Office against the company if your issue warrants it. My product, an Aluratek Cinepal was grossly mis-marketed, as this product was advertised for Cross-Country flights, problem is with new TSA standards the product is not hardy enough to actually be packed in any bag without a cardboard box protecting it. Good Luck with this company, but the money you save with their cheaper products should be enough to buy at least 2 of them after the first breaks.!
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