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Avoid these people!!!
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Avoid these people at all costs!!! They misrepresent themselves as being a licensed Kyocera distributor, which they are not (called Kyocera to confirm) they are a third party sub-distributor. We purchased a Kyocera Mita FS-3640MFP as per The Owner's suggestion. The printer turned out to be either defective or is not meant to run at the high volume that we are running it. There is also the never ending curling of the printed pages in the output tray due to which the papers end up all over the floor. Prior to us purchasing it, he assured us that the printer will handle our work load with no problem...we are only at 78,000 prints and we have had 3 technicians come out to fix the unit in 8 months.
The Owner contracted for someone to come in to install the unit when it arrived and he did not deliver on that. No one ever showed up to install it. Within the first month of usage the developer broke. The Owner kept telling us to seek service from a local service provider and pay for the labor and part out of pocket. We called Kyocera who told us that the part was covered. The Owner refused to work with us on the issue, first he simply told us to seek someone local to fix it, then he completely ignored our emails and phone calls. We finally had the developer changed and since that point we have had nothing but problems with this unit. It keeps breaking down every 3 months or so...and we only had this machine for 9 months!!! The Owner refuses to give us a refund, and is avoiding our correspondences.
As per Kyocera's licensed rep., Allen Basile, these sub-distributors (Direct Source Copiers) are a huge problem for Kyocera and advised us to NEVER buy from these kinds of sellers. Nobody is willing to grant us a refund...we are being offered to fix the current issue but to keep this model (which is going to continue to break down on us like it has done so far). Recently we get an email from Mrs. Stokes, of whom we have never heard and who wasn't even involved in any part of the process, attempting to clarify to us some facts about our situation. The audacity of these people is unbelievable. We responded to her with all the original emails which prove their incompetence and lack of responsibility and we have not heard from them since.
Our advice is to not only avoid Direct Source Copiers but to avoid Kyocera altogether (their printers have many design flaws and are inferior in quality, as we are being told by a handful of local dealers that carry several brands of product). Play it safe and buy a Canon or a Sharp because the headache is just not worth it.
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