|
|
Review 2/1/2008
|
Just recently I have had a problem with their service. But it was more of a technical error and didnt get resolved until I filed a complaint with the Better Business Bureau AND contacted the company directly.
Overall, I do love the service and the device I use (OCEAN). Though I have received faulty and defective one, its still a great devices.
The reason why Im giving only 3 stars is because the member services/customer care lacks knowledge and detail when ordering an accessory over the phone. I called to compare the BlueAnt and the Samsung bluetooth headsets. They could only tell me the price...which was the same...and nothing more. Then after being on hold for 15 minutes, I decided to look each one on different websites.
My other issue is with tech support. Most of which I dont think are even qualified. I called several times with the same issue this past week just to receive different stories, solutions, and "waiting periods" to call back. And when I ask to speak to a supervisor, they get defensive and try their best to help. When all they doing is sugar-coating the fact that they dont know what they're doing. I have had to file two complaints with the Better Business Bureau and thats only because tech support didnt resolve my issue.
So from now on, any accessory Im interested in, I research it or visit the Helio store. And any technical problems are brought to a supervisor
They should have all member services knowledgeable in their devices and accessory. Its only right that if they sell something, they should know about it. Tech support should be 100% sure of something before they tell a customer. Theres a big difference between telling a customer to call back in 4hrs when it takes 2days to fix a problem
|
|
|
|
|
|
|
|