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Business's response - by Bobby G.on 10/9/2013
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On occasion late at night we can run short on Shuttles. We do transport over 1,000 passengers per day and an extremely small % experience any type of problem. I do apologize that the coordinator didn't inform you that he would not be able to get a shuttle faster than an hour later. That is not how they are supposed to handle the situwation. We are also happy to pay the difference in the cost that you paid for the taxi if you can please email me your reservation number.
What should have happened is after 20 or so minutes if no ETA could be provided they should have explained the situation and informed you to contact our customer service department for reimbursement for the lack of service and cost of other transportation.
Again I'm sorry it was mis-handled and we are willing to try to address the situation still.
bobbyg@primetimeshuttle.com
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