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Review 1/27/2011
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Dear Bill
Thanks to you, my printer and download are in perfect working order. I was surprised when there was no charge for the work you did to get my printer working after I had messed it up. This has happened at least once before, and I have now learned the value of doing business with local people who are experts in their field. Buying a new computer from you is one of the best purchased decisions I have made. I not only got a state-of-the-art computer with components of the highest quality, I also got an expert I can talk to anytime concerning technical problems.
My experiences with a discount computer purchased from a chain store were quite the opposite. When I had a problem, I had a long, long wait on the telephone before I was connected to someone (usually in India) who could never deal with my problems. I spent a hundred bucks on this useless and inconvenient service, before I arrived at your door. Sure, I saved a couple of hundred bucks buying a computer from a chain, but I didn’t get the quality I know I got from you, and I didn’t get a local expert to help me with my problems. That’s worth a lot to me.
You can count on my future business, and I will tell people I know about the quality of your products and your superior service. When I ask you “Where is the operation manual for this computer?” , you replied, “I’m the manual.” And you sure are. Please feel free to use this letter as an endorsement of your products and your services. I appreciate your service after the sale, which has been priceless to me.
Sincerely,
Allan Frank
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