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Massage from Dr.Teich
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Dear Patients and Friends,
My name is Dr. Thomas Teich and I am the owner and founder of the Smile Implant Center that started 11 years ago. I opened the business myself and for the first 6 months I was the only employee. I answered the phones in the beginning and made all the appointments I set up and sterilized the instruments and did everything myself. Over those years from 2002 through 2008 our office was located in Santa Ana on Bristol Street and grew gradually and consistently by providing care to patients with a small staff in a small facility. At this office when we moved we had seen over 10,000 patients. This was a small office and it was personally possible for me to start and oversee all the patients treatment that was done here with great success and personal attention to everyone's case.
In 2009 we moved to a Newport Beach location much larger than this original office. We experienced a large phase of expansion over the past few years. During this expansion I became the primary implant surgeon at the center. I was doing surgeries 4 sometimes 5 days a week. This was the primary beginning stage of the treatment. We expanded and increased the number other staff members and doctors to finishing the final stages of the implant treatment. Thousands of patients were started and completed with no delays or problems. Some of the patients that had complicated treatment plans and in my opinion did not get to a final stage of treatment in what I believe was a reasonable period of time. I saw this trend increasing in the treatment cycle time of some of our implant patients after we moved and expanded our operation. Most all implant cases take a minimum of 6 months treatment. Some cases involving sinus bone grafts and take up to one and a half to two years to complete. Some of the cases at our Newport location were taking longer.
After I identified this trend I made a decision over the past year to systematically reduced the number of staff and the number of doctors that are working at the center in an effort to allow me to get the office to the point that I could supervise and direct all the patients treatment from start to finish. I also decreased the number of new patients that we were starting treatment. I knew this change in the treatment delivery system was a necessary modification in the way we were completing treatment cases on patients. This accounts for some of the reasons that appointments were more difficult to get and it was harder to call the office and get a response.
The past 4 weeks our remaining staff have all helped to relocate back to the original smaller office in Santa Ana where we started in in 2002. This transition took longer than planned and disrupted treatment on our patients and telephone systems in ways that were not anticipated. I sincerely apologize for the frustrations and problems many of you had due to this relocation. The main computer systems were just finally moved last Thursday night and are still getting them reconfigured to work properly. We are not closing our office or going out of business.
All of your charts and lab work are still organized and available to move to the next phase of your treatment. I am the only doctor working at this time and plan to personally review and oversee the completion of all the patients that have additional treatment needed. This will take additional time because I wish to schedule patients so they do not have to go through the long waiting periods that some experienced at the Newport facility. I want to help to finish everyone's treatment as soon as possible. I am willing to work 6 days a week if necessary to get everyone completed. If you will allow me to do this I need your help.
I please ask your assistance in helping me manage your case in the following way.
Send me an email directly to me at drteich@smileimplantcenter.com giving me the following information:
1. Your full name first, last and middle initial.
2. Your date of birth (we have duplicate name patients and this is how we locate records)
3. The city and state you are located .
4 If you use email please include your best email address.
5. The best phone number to return a call to you
6. A summary of the treatment you have had and what you believe you need or a description of the problem you are having.
7. If you want a phone call from me please let me know this also.
I will receive all these emails personally. I review your chart and laboratory case and return an email to let you know what the best plan is to move forward with your situation. If you want to call me my personally cell phone is 714-403-7442. If I am not sleeping or seeing patients I will answer your call. The best way for me to help you is to get the above information first and review your case and chart before we speak on the phone. I am willing to talk to any patient personally on the phone if this is what you want and prefer this over email correspondence.
Please help me help you. I am here for everyone and not going anywhere except back to the new office. We all wish to thank all of our patients over all the years for allowing all of us to provide your dental treatment. I know things did not go smoothly lately but please be patient and I promise this will change soon and everyone will be completed.
Thank you,
Dr. Thomas Teich
Smile Implant Center
2740 South Bristol Street Suite 200
Santa Ana, California 92704
www.smileimplantcenter.com
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