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Poor business practices and customer service
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Ordered some parts from this company. According to their site:
"Estimated Delivery time is 2-5 business days for most items.
Your item will be shipped within 1 day or you will be notified by email.
Items are professionally shipped using a major courier from the closest warehouse."
Items were ordered late on a Monday. Order processed Tuesday. It is now the following Wednesday and I have no tracking info or parts. Called phone number several times and always got an answering machine. Message states best way to contact them is to e-mail. Sent an e-mail asking for tracking number and order update. Waited 24 hours, no response. Sent another e-mail asking for an order update by noon otherwise cancel the order. Finally got a response that my parts were not in stock and had to be ordered from a distributor. It was going to be an additional 7-10 business days before it shipped. Funny that the web site said they were in stock. Had they known that they had to special order them, they should have e-mailed me, or even better not lied and said they were in stock. Asked to have order cancelled. Also disputed the charges with my bank.
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