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Sovereign did a needless hard credit pull on me
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Sovereign did a pointless hard credit pull on me, during the week of July 26. The Sovereign rep who called me told me I would be almost certainly eligible for a VA IRRRL at my desired interest rate, and that the credit pull was the last step. The... Read More »
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Business's response - by Daniel H.on 8/4/2021
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Robert, we aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We are known for taking ownership and caring deeply about our customers. Please feel free to reach out to customerservice@slgmortgage.com or (... Read More »
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won't return emails, or call but charges credit card
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I applied to refinance my mortgage on March 23, 2021. It is very difficult to get phone calls returned or answered as well as replies to emails. The last communication I had with my loan officer was for him to get the credit card information for a... Read More »
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Business's response - by Daniel H.on 5/18/2021
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Dianne, we aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We are known for taking ownership and caring deeply about our customers. Please reach out to customerserv... Read More »
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Charged my credit card, has not processed my loan. Cannot get a response.
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I initiated a mortgage refinance with Sovereign Lending Group on 10/24/2020 after seeing a commercial on TV advertising their mortgage rates. I completed the application process and uploaded all of the required documents to the loan originator by... Read More »
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Business's response - by Daniel H.on 3/3/2021
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Ronald, we have reached out to resolve this situation. We apologize again for the inconvenience and appreciate you bringing this to our attention. Please feel free to reach out to (949) 800-2022 with any further comments, concerns, or suggestions... Read More »
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Excellent experience
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Working with Javier Cuevas (Loan Officer) and Brandon Price (Processor) was a wonderful experience. Javier was extremely informative and delivered everything he promised. Brandon processed this refinance with no issues what so ever. This has been... Read More »
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Business's response - by Daniel H.on 11/13/2020
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Wow, thank you for taking the time to leave a few words about your experience with our team, Jose. SLG is very proud to have been able to help you reach your goals. We hope you have a great day! Cheers to success!
Read More »
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Great Customer Service!!
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Thank you Sovereign Lending Group, specially to Javier Cuevas (Loan Officer) and Rachel Lee. Javier was very informative and everything he promised, he delivered. He was very detailed when answering my questions. Couldn't have asked for a smoother... Read More »
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Business's response - by Daniel H.on 11/13/2020
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Elizabeth, your review and kind words are much appreciated. We thank you for taking the time to leave your experience with our team. We strive to deliver the best mortgage experience in the industry, and we are extremely pleased that Javier and Ra... Read More »
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Review
Posted 11/9/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/09/18
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BAKERSFIELD, CA
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Review
Posted 7/23/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 07/23/18
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CHICAGO, IL
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Great customer service
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I recently refinanced our mortgage and after much thought I went with Sovereign Lending Group. Nick Woods and Easton Urbano were excellent with handling my VA loan. I work nights and Nick was available around the clock to anwer my questions and co... Read More »
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Review
Posted 5/31/2018
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 05/31/18
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FORT COLLINS, CO
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Maxwell Family Thanks You Sovereign
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We went with Sovereign Lending for the second time because Steve Barron was So Good to Us the first time and he referred us to Chris Souser the second time and Our Expierience was better the second time around! I couldn't ask for any Better group... Read More »
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Review
Posted 11/28/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/28/17
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CANTON, MI
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Great company for re-fi!
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I can speak very highly of my experience with both Katon Meas and Danny Cordova during our entire re-fi experience. They were proactive through each step, clear and detailed and answered any questions I had. Would do business with these guys again... Read More »
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Review
Posted 11/25/2017
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2 Reviews
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0 Question
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0 Profile View
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Trustlinker since 11/25/17
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BELEN, NM
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Great!
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Nick Woods did everything he said he would do. Everyone did exactly what they said they would do. Very smooth. I will definitely use them the next time I buy a house! Read More »
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Review
Posted 11/9/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/09/17
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CONWAY, AR
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VA refi
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Nick Woods and Easton Urbano did a great job getting my loan closed. Professional, courteous, timely with excellent communication. Highly recommend. Read More »
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Review
Posted 10/26/2017
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1 Review
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0 Question
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Trustlinker since 10/26/17
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STAFFORD, VA
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HARP Refinance
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SLG, specifically Mr. Blake Smith and Mr. Kevin Breen are courteous, accurate and timely. What began as a debt restructuring effort quickly morphed into two HARP loan refinanced. They made the entire endeavor almost effortless on my part. They wer... Read More »
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Wonderful experience.
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I truly recommend Sovereign Lending. The very first time I called them I got to speak to a very polite knowledgeable guy name Nick Woods. He listed to my needs and went right to work. He was so amazing he walked me through everything. Everything h... Read More »
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Business's response - by Daniel H.on 5/4/2017
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Theresa, thank you so much for taking the time to write such a great review. Customer service is our top priority and we're so happy to hear your experience went so well. We wish you the best and hope we get the chance to work with you again in th... Read More »
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Mahalo Sovereign
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Exemplary Support-
I want to take an opportunity to highlight my experience with customer support from representatives of Sovereign Lending Group Incorporated. Home buying and home refinancing can be a stressful experience, but my gratitude canno... Read More »
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Business's response - by Daniel H.on 4/25/2017
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Thank you so much for taking time out of your day to write us such a complimentary review! Customer service is our top priority and we're so happy that Nick and Easton made your loan process so comfortable. We wish you the best and look forward to... Read More »
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Refi Experience
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Just want to say what a great experience we had with your company and in particular with Kris Comeaux, who went above and beyond to make this second refi painless. I certainly appreciate the time and patience he used to guide us though the process... Read More »
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Business's response - by Daniel H.on 4/4/2017
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Dwight, thank you for taking the time to write us such a great review! Customer service is our top priority and we're so happy to hear Kris made your refinance so painless. We wish you the best and hope to work with you again in the future! Read More »
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One word- Nick and easton are truly AWESOME!
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I recently refinanced my VA loan to a lower fixed rate with Sovereign-Lending-Group-Incorporated.
I was amazed at the exceptional personalized service that Nick Woods and Easton Urbano provided.
As anyone can attest that with a busy work schedul... Read More »
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Business's response - by Daniel H.on 3/27/2017
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Rob, thank you so much for taking time out of your day to write us such a wonderful review. We agree that Nick and Easton are great assets to our company, and we are so happy to hear the process of your refinance went so smoothly. We wish you the... Read More »
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Awesome service!
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Used Sovereign for a VA loan purchase. The service was extremely prompt and professional. Rates were the best thing going at the time and I was able to expedite the closing processes.
Great work by Steve Nieto and Lisa Moreno, true assets to t... Read More »
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Business's response - by Daniel H.on 3/27/2017
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On behalf of Steve, Lisa and the whole team at SLG, thank you for the wonderful review! Customer service is our top priority, and we're so happy to hear everything was prompt and professional. We wish you the best and look forward to working with... Read More »
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Outstanding services!
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I refinanced my house with Sovereign Lending Group that offers great interest rate and services! Kevin Breen was my loan officer who guided me throughout the process. He explained things clearly and thoroughly and ensured that I have no doubt in m... Read More »
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Business's response - by Daniel H.on 8/31/2016
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Dear Peter,
On behalf of Kevin and everyone here at Sovereign Lending Group, thank you for that wonderful review! Customer service is our top priority, and I'm so glad to hear that we were able to meet your needs. We wish you the best, and we loo... Read More »
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Steven Nieto--Horrible Service
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My loan officer was horrible. First he told me the process would only take 30 days. He recommended that i borrow money from my IRA to pay off some credit card balances to improve my credit score, so I did. I had 60 days to pay this back without pe... Read More »
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Business's response - by Daniel H.on 6/29/2016
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Mickey,
Customer service is our top priority. Unfortunately we do not control the work of the appraiser and this is one of the reasons your loan was delayed. As you stated in your review, your credit score needed improvement which also caused a de... Read More »
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Kenin Breen - You Are Real Pro
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Everything you said would happen, HAPPENED!
From our first call when you got tentative approval, until closing, it all clicked as you said it would.
No one else had the knowledge, breath of options, and immediate estimates as you did.
Thank you... Read More »
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Business's response - by Daniel H.on 6/3/2016
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Bill, on behalf of Sovereign Lending Group and Kevin, we greatly appreciate you taking the time to write this generous review! We thank you for you giving us the opportunity to work with you and it is great to hear that the process went so well. W... Read More »
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